Great pricing for an awesome product. We will called and they worked with us to allow us to pickup in two trips
Never received product.
Beverage Factory paid close attention to our quote request and reached out with the perfect option that was ready to go!
We are an independent minor league baseball team and we purchased a kegerator in order to serve beer at our games. We were promised the unit would be delivered before our opening day and when I called to confirm the delivery I was told that the unit was on back order. They never even bothered to let me know that the unit was on back order. I explained that we needed to have a unit before our opening day or we could lose $600-$900 in beer sales per day and asked if they could send us a comparable or better unit that would arrive before our opening day and the manager (Ariel) said she would look into the situation and call me back. She never called back so I called the next day and again she told me that she would see what they could do and call me back before the end of the day and never called me back. I had to call AGAIN the next day and they basically said there was nothing they could do. To make a long story short we did NOT have the unit on opening day, one of the biggest beer selling days of our entire season. We have since cancelled our order (after waiting 3 weeks past the date of expected delivery) and purchased one from Big Tray who was able to get us an even better kegerator for the same price and delivered in 3 days. I would not EVER recommend Beverage Factory to ANYONE. I'm surprised that a business with such bad customer service and lack of communication is still in business. It's a shame because we are looking to buy 2 more units during our season when our biergarten is completed and we will definitely NOT buy it from Beverage Factory!
Good Company Excellent Phone support when I had questions