Our fermentors arrived in excellent condition in the time quoted. Bill was very responsive to our numerous requests, and did a great job of keeping us updated on the progress of our order.
I stumbled across Kinect while looking for a bottle filler. Thought it was a cool idea and opened an account. Kinect called me up and asked me what my specs were for a fermenter. I shared with them that I would prefer a US manufacturer and some of the details of what I was looking for. Bill responded quickly with a reasonable quote, but, clearly a product made in China. I sent him a short note saying I would prefer a US based portfolio. His response was to lecture me about "including that in the RFQ up front." I can understand his frustration that he spent time pulling a quote that won't be acted on. However, his response is also indicative in that he is combative for no particular reason. Because he thought it was important to take out his hurt feelings (having to work on an incomplete RFQ) and lecture me, it makes me worry that this is a guy that isn't really interested in service or building a relationship. I would avoid, I certainly won't do business. Life is too short to deal with people that lack grace.