Very professional, very knowledgeable and a great guy ! If anyone needs a label machine, Darrell is the guy I would recommend. He and coastal tel designed a custom label print and apply machine for us basically over the phone. We were nervous what and if it would even work out of the crate how we needed it to. It blew my mind when we had this machine up and running and labeling bottles within the first hour ! Absolutely couldn't have been more pleased with the company and Darrell !!