So far, my experiences with Prima have been positive. The employees are attentive and take the necessary steps to ensure customers are treated well. Their prices are pretty competitive and employees seem knowledgeable. I believe they seek and distribute good merchandise. Unfortunately, I happened to receive a faulty item. It was a minor issue. They demonstrated concern for quality service and worked quickly to resolve the matter. I was very satisfied.
Overall, excellent customer service. Knowledgeable, competent, friendly, and fast. The customer service they offer is matched by their top notch products. You can buy coffee equipment from many different places, but none like Prima.
Amazingly fast shipping ... the last two orders were ordered in the late afternoon and I get the packages two days later . The people are professional and courteous. They also have videos that are informative and help you decide what's best for you .