Beware this supplier! We purchased a 5 ton stand alone air cooled chiller with integrated pump & tank system model #AIR5000 in 5/2016, it arrived 6/16 & was put into service 8/16. Since the moment it was put into service this chiller has had severe performance issues including multiple fuse failures and filter drier plugs due to excessive carbon buildup from an admitted manufacturing flaw. Repairs on the unit in the first year of life were in excess of $5000. Technicians admitted that the issues were related to the assembly process and welding that was not done properly. They also mentioned that another unit produced for another customer was having the same exact problem. At one point they agreed to pay for the repairs and then never delivered on that promise. Finally the compressor failed and the unit is now a $8000 paper weight. The owner of the business was unwilling to work with us so we feel it is imperative that others are made aware of our horrible experience. As a small business you just cannot afford to have equipment that doesn't work and a manufacturer who is unwilling to accept responsibility and make it right. Warranty is only 1 year. They offered to exchange for a new unit but obviously we can't depend on their manufacturing. According to the owner of Fluid Chiller typical service life for this type of unit is 15+ yr.
Fluid Chillers met my needs, were available to provide all information that I needed, as needed, and were flexible with their offering. Bonus points for having indoor/outdoor units for the same price!
My experience with Fluid Chillers was extremely productive. The individual that I contacted with was Chris. He listened to all of my specifications and made some valuable contributions. The production was 5 star, they factory tested and adjusted the unit, and shipped it expeditiously. I would not hesitate to deal with Fluid Chillers again. Colin Hales Lockheed Martin Co.
Great communication, great product. thank you.
Haven't had a chance to fire up the chiller yet. However, Fluid Chiller's service up to this point has been outstanding.
Easy to work with. Understtod our needs and requirements.
Haven't received the chiller yet to assess the quality, but received outstanding communication and information from the Fluid Chillers team. They were able to discuss my needs and provide a number of different options to best fit our needs and budget.
Excellent response to and accommodation of my needs.