The people there are very informative and anxious to make sure you get exactly what you want at the best price they can find. Great place. Been using this supplier for years and won't change... although... I will say shipping price is high.....
Needed test samples and they came through with great service. Would use them again in a heartbeat. Go-to, get-er done system. Thanks to Kinnek for directing me here.
Product quality is very good but they do not communicate well at all. I emailed and left messages and had to actually call back a couple times before I could find someone to take my credit card and pay! Bad customer service.
300 items ordered were supposed to be delivered a week before Christmas as gifts for children. Items didn't arrive on time so I called all week asking about delivery status. Customer rep continually reassured me that they would arrive before the 25th. On the 23rd a shipment arrived of 300 items that weren't what I ordered. When I asked the customer rep what they could do she unprofessionally stated that there was nothing they could do or were willing to do. Had these been delivered on time then we could have arranged to get the right item. Now they are just taking up space because Freund isn't taking them back for 2 weeks. She was rude enough to act like taking them back was a favor. Now 300 children didn't receive their entire gift and I'm sure Freund and their employees got their gifts this year. If you want hassle free shopping and professional customer service don't always go with the "cheapest" because Freund will make you pay.
The company who sent us quotes didnt sent us the oz we were looking for. I had to go on their website to find what we were looking for.
They never did contact me but thanks to your lead i was able to find an appropriate sized container in the correct material in their on line catalog. Likely would not have found they without you service.
They quoted the best price. I awarded them with my business. They were unresponsive for a month. Then they said that the quote was a mistake and the actual price was 3 times higher. This wasted a lot of time. They are completely incompetent. I do not recommend that anyone do business with them.
they send the wrong bottles and said they pick up the bottles and refund my money and they didn't do that customer service is horrible and pricing bad bottle are the worst bottle I have seen bad supplier
I have used Freund for a long time and we spend over $5,000 a year in packaging. Recently their customer support has been awful. We asked them to ship our products UPS and paid extra as we can depend on UPS and FED-EX is all over the place. When I called them, they could not provide an explanation and it took them a couple of days to return the call. We are going to switch our business to another company that we feel that we can trust.
Your Customer Service help was great, but you couldn't get the caps for over a month. I had to pull the order. I will use you in the future.