Up front, honest communication. Shipped when he said it would. Product was as described. Very satisfied.
Robert was quick and very easy to work with even when I changed my original order. I look forward to seeing the glasses and working with him again!
Haven't received coasters yet..
They are great to work with, and always answer their phones.
So happy with this purchase! Great product and very informative prior to my purchase aswell
Worked with me to ensure last minute delivery arrived on-time. Loose bits of glass in a few of the glasses, but each was dusted before use, so no harm done.
We put together a sizeable order, they educated me on their process, tailored their process for my product, did custom tooling in order to accommodate a bottle size smaller than they'd done before. They guaranteed my shipping, but their was a problem on fed-ex's end. I wound up having to pickup the jars myself because of time sensitivities, but they worked hard and followed up in order to reimburse me as much of the shipping as they could. Good folks to work with
Ordered pint glasses and growlers from Robert Barringer, great customer service, great products, great prices. Will order from again
Excellent communication. Took the time to call me when they saw how expensive shipping would be to confirm I still wanted to place the order. Also shopped around to get me a better rate and made sure I was okay with it before shipping instead of just billing me and letting me deal with it. I didn't get anywhere near this much contact from any of the others that responded to my quote request.
i love it
I want to thank you so much for getting our order out to us so quickly. I am very happy with the service your company provided. Starting with your quick response time and professionalism, Melissa’s art work and expeditiousness, Ana Garita for order update and requests, and ending with your Accounts Receivable department for sending the invoice and tracking information. From beginning to end, working with your company has been an awesome experience. I look forward to working with you all in the near future. Thank you and Happy Holidays to all!
Excellent product & service. I will reorder from this supplier.
Communication was excellent. Looking forward to seeing the growlers!
Quality.of glasses and artwork was excellent. The company reps were happy to explain various styles and quantities an the resulting prices. The order arrived in great shape and before we expected. We are very happy with Glass and Growlers.
I received great personal service from this company, as well some very useful shipping advice to Alaska. Product and printing on glass beer mugs was high quality. Response time to questions and concerns was immediate. I hope to do business with this company again in the near future.
Great customer service, very responsive
Excellent service. We needed etched wine glasses in less than a week. Thank goodness for Google, Kinnek, and Robert from Glass and Growlers - they made it happen seamlessly. Thanks again, Everyone!
good service, just a little slow in response
Helpful and attentive, especially when I had to re-order.
Robert made our transaction easy
Great products, made in the USA and the transaction was really simple. Thanks!
excellent experience -------- waiting to place next order.........
I'm crazy busy with opening a brewery. Glass and Growlers has been very patient in my slow responses and they've made some great suggestions helping me focus on getting the brewery open and not spending all day working on a my Growler order.
Great service, highly recommended, very patient and not overbearing.
Excellent customer service. Called me with great suggestions and were extremely fast and professional.
Great service. Immediate response to my inquiry. Available to discuss all aspects and questions.
The sales rep was great, prompt and knowledgable. How ever my order arrived incorrect. But the quickly fixed it. I will be using them again
NOT HAPPY WITH THIS COMPANY. Unfortunately, I had a HORRIBLE experience with Glass and Growlers 80 North Mojave Ste. 190 NV, 89101. They sent me an invoice for the price on March 31st. I signed it and sent it back and today I received an invoice which was much higher. When I called to question Glass and Growlers on the price difference I was told that they made a mistake on the price of the growlers. I understand that people make mistakes but if you know that you did you should honor that contract that you sent and that was signed. It is bad business to accept that signed contract on March 31st and on April 19th you send the client an invoice that was much higher and don't say a word about it. If it was a mistake then in March when it was signed and sent back to the company you would think they would have said something at that time. This company has bad business practices and I would not recommend them to anyone.
Responded quickly in a professional manner, got my company the exact product it needed for the cheapest price out there. Highly Recommended!
It took some time to get everything ok'd and made, but still awaiting delivery. If time isn't of the essence, your good to go with these folks.
After some extensive research for growlers, I came across Glass and Growlers through Kinnec. My company ended up using them for VIP awards for our upcoming gala and couldn't be happier with the final product! Glass and growlers not only had the best price around...Robert provided great customer service, they had a quick turn-around, and the final piece looks amazing! We will definitely be using them again!
There were a few miscommunications between their sales and printer which led to multiple erroneous shipments. However, they were very eager to respond and rectify the situation. Good people to deal with
These guys were very helpful. We have not received the product yet, however, so I can't actually speak to the quality at this time.
Great service, really nice to work with!
I had an AMAZING experience with Glass and Growlers. Robert Barringer provided EXCELLENT customer service and went way beyond his call of duty to assist me with my project! Robert was professional, dedicated and diligent about making sure that I was satisfied. I received my mugs last Friday and I am more than pleased with the quality of the Lusterware plated bistro mugs and the design.
Very easy to work with! Great service! You will not regret purchasing from this company! Will be placing another order soon.
We had some issues with the quality of the growlers and contacted them. They worked with us and are shipping replacements for the growlers we had quality issues with.
The glasses looked great. I had some difficulty working with the graphic design department, which delayed the order.
Great price, nice looking mug, owner of the company was super helpful and his cell phone number was available. Fast turn around on printing time and proofs. Great shipping time, but did not get tracking number as quickly as I would have liked. I would use this company again to order mugs.
Very helpful, friendly, and a fast shipment!
Working with Bill at G&G has been nothing short of terrific. Professional, Understanding, Flexible.
Real problems getting the shipping charge accurate then they sent the wrong product BUT they did make it right by only charging me for the quoted shipping and working an agreement on what to do with the wrongly shipped growlers. It took a while (lower communication score) but in the end things worked out. They tried hard and did make it right. Caps were thrown in a box and had cardboard dust on the cap liners hence the 4 star on product quality.
This is a great company who worked really hard to meet our needs. Great customer service and wonderful products...our glasses and growlers are awesome!