I will never do business with this company again. Leasing the kegs was fine. Was supposed to receive free shipping but when I received a bill the next month I had to contact them. They did take care of that once I provided the salesman's email. Fast forward 2 years when we returned the kegs. We personally delivered the returned kegs to a facility warehouse that they use in Vancouver. I sent an email as we were leaving letting them know that we had just dropped them off. They responded that they would have to wait until the facility sent a report stating the kegs were returned before they could stop charging us and return our deposit. Next month, we were charged again. Sent another email asking why. They said the facility did not put the kegs on the report but they would have the warehouse check. After several days and another email with no response, I contacted the warehouse directly. They say the kegs were there and they were very sorry for the miscommunication (btw this warehouse was not a Keg Credit warehouse but instead a third party warehouse). Back to Keg Credit with more emails asking when the deposit would be returned. Told they had to wait for the report. More emails, then told they were working on the deposit and it would be soon. Had to send another email and finally told the deposit had been mailed. After 2 months, we just received it, they took over 1/2 of the deposit for "cleaning, maintenance and repair". We had already paid to have that done before the kegs were returned. Sent another email asking for the owner. Was told he would be calling me. Still now word. So beware, our experience was terrible!
Keg credit was just honest, and easy. I was assured reliability using Kinnek
very responsive and worked with us to get the kegs for a price we could work with. Very accommodating and efficient.
Amanda at Keg Credit was wonderful to work with. I had to change my order three times and she changed the lease agreement all three times within a few hours (twice within a few minutes). The kegs arrived today, less than a week after sending in the signed contract. They all appear clean and in good shape.
They are easy to deal with. aloha Pacific Islander Beer Co