I am very pleased with the results and efforts by NDL to get the growlers to me on time and with an excellent quality product. Many thanks and maybe a photo coming your way, NDL, in the near future.
GREAT Customer Service
Super easy to work with, great communication. Feel like I got Nic's attention even though my order was rather small in brewing terms. He scouted out good shipping rates taboot!
Local so no shipping
The kegs were exactly what I expected. Very nice quality. However the shipping company was terrible. The tracking was something from the 90's and the kegs were delivered late and falling off of the pallet. The delivery date moved multiple times and a delivery time sometime between 9-5 simply isn't good enough in this day and age when everyone carries a mobile GPS (smart phone) on them. I will say that NDL did a great job communicating and did their best to make good on the shipping. I'd certainly give them another order assuming this was a one-off problem.
NDL Keg is an incredibly customer-centric organization. They go above and beyond the ordinary to meet their customers needs. Not only do they have superb customer service, but the product is also top notch. We have purchased tens of thousands of kegs from NDL Keg and have yet to have a problem with a single one.
While recently facing a shortage in cooperage we reached out to NDL for a quote on an immediate shipment of 1/2 and 1/4 bbls. NDL's pricing (including shipping) beat every competitor. The ship time was one business day, which beat the nearest competitor by at least 3 days. The quality has been perfect. Our sales rep, Nic Syzdek has been incredibly helpful and accommodating.They did everything short of filling and delivering the kegs for us...but in their defense, I didn't ask them to, they may have done that as well. We will definitely be doing business with NDL again in the future.