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O'Neill's Brewing Systems LLC

Branford, CT

1.2 stars based on 2 reviews

Featured Review

Wrote a review similar to Bigwheel Brewing last year but was removed by the Kinnek team. Bill Reaves is a part time middle man for the company from China. He ... see more
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Customer reviews

Overall Rating:

1.2
based on 2 reviews
Detailed Rating:
Product Quality:
2
Communication:
1
Shipping Time:
1

O'Neill's Brewing Systems LLC

Wrote a review similar to Bigwheel Brewing last year but was removed by the Kinnek team. Bill Reaves is a part time middle man for the company from China. He doesn't tell you the equipment comes from China until it is on the water. His engineer is Hieng who will arrive a few days after the equipment, only to help with the installation. Our equipment arrived a full six months after our first payment was sent. We were assured it was a 100 day turn around. Installation was to take from 3 to 7 days. Hieng only works 8 hours a day. After 10 days I made Bill make arrangements to have Hieng leave. Bill can only be on site weekends due to the fact he works another job. We've had many issues with the equipment and have had to pay out of pocket each time. Don't bother. I could go on. Anyone interested in seeing what kind of person Bill is, we will gladly share our emails.

Communication:


Shipping Time:


1.0
O'Neill's Brewing Systems LLC

Utter garbage. Basically Bill Reeves is a middle man for mediocre Chinese equipment. It looks shiny when you get it but the problems start immediately. Installation costs went through the roof since Bill had literally no idea how to answer our questions. He is a one man show. The "engineer" he talks about ships in from the Chinese factory. Installation was capped at "7 days". The Chinese tech was at our location for 30 days. Guess who picked up that bill? But, without him there during the installation, we never would have opened. Oh and equipment showed up 3 months late with no explanation from Bill. If you must buy Chinese equipment, contact the supplier directly. CGET. It will save you thousands of dollars and inconceivable amounts of pure deception and heartache.

Product Quality:


Communication:


Shipping Time:


1.3

Responsiveness

100%

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Email

beer-tanks@mail.kinnek.com


Company data


Years on Kinnek

4 years

Year founded

1998

Sales per year

Private

Number of people

50+

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