Systech Stainless Works, LLC

Massillon, OH

3.4 stars based on 10 reviews
Craft beer is defined as beer made in a traditional or non-merchandised way. At SysTech Stainless Works we strive to carry that same definition into our products and services. We are an American fabricator of craft brewing equipment. Our products are fabricated in our Canton, Ohio fabrication shop. We employ Sales Staff, Engineers, Fabricators, Welders, Electricians, and Brewers that are passionate about the industry and what we do. We enjoy working with new and experienced brewers and have a passion for helping build breweries from the ground up. Since we fabricate the products locally that allows us to offer more customization to fit your unique needs. Explore  our products and if you have any questions there's always someone available to help.

Featured Review

When we started our brewery we are inundated with all the challenges that come with starting a new business, in a new facility with a system we bought elsewhere. As ... see more
Shale Brewing in Canton, Ohio
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Recent sales on Kinnek

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Nov. 15, 2016 Sold 1 unit of keg washers to a customer in Akron, OH
Apr. 21, 2016 Sold 1 unit of brewhouses to a customer in Springfield, IL
Mar. 08, 2016 Sold 1 unit of keg washers to a customer in Colchester, VT
Feb. 25, 2016 Sold 1 unit of brewhouses to a customer in Cleveland, OH
Jan. 05, 2016 Sold 1 unit of glycol chillers to a customer in El Paso, TX
Aug. 24, 2015 Sold 1 unit of brewhouses to a customer in Danville, VT
Jul. 27, 2015 Sold 1 unit of brewhouses to a customer in Moose Lake, MN
Jul. 22, 2015 Sold 1 unit of brewhouses to a customer in Portland, OR
Jul. 16, 2015 Sold 1 unit of brewhouses to a customer in Asheville, NC
Jul. 15, 2015 Sold 1 unit of brewhouses to a customer in Alpine, TX
Jul. 05, 2015 Sold 1 unit of keg washers to a customer in Berkeley, CA
Jun. 30, 2015 Sold 1 unit of brewhouses to a customer in Akron, OH
Jun. 29, 2015 Sold 1 unit of keg washers to a customer in Houston, TX
Jun. 09, 2015 Sold 1 unit of brewhouses to a customer in Muncie, IN
Jun. 02, 2015 Sold 1 unit of brewhouses to a customer in Canandaigua, NY
Jun. 01, 2015 Sold 1 unit of glycol chillers to a customer in El Paso, TX
May. 19, 2015 Sold 1 unit of brewhouses to a customer in Stamford, CT
May. 18, 2015 Sold 1 unit of brewhouses to a customer in Orlando, FL
May. 05, 2015 Sold 1 unit of brewhouses to a customer in Columbus, OH

19 recent sales on Kinnek. See all recent sales

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* Also serves Canada

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Customer reviews

Overall Rating:

3.4
based on 10 reviews
Detailed Rating:
Product Quality:
3.5
Communication:
3.2
Shipping Time:
3

Systech Stainless Works, LLC

When we started our brewery we are inundated with all the challenges that come with starting a new business, in a new facility with a system we bought elsewhere. As our brewing system came to production, we had a lot of gaps that needed filled and quickly. From custom fittings to additional equipment, Systech was there to support us. After we toured their facility and were able to meet everyone from the design staff to the team welding the equipment, we knew we had a partner who truly understands brewing and is not just an equipment re-seller. Jason and his team have been a great partner and will be with us as we grow in the future. Dan L. – Shale Brewing Company

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5.0
Systech Stainless Works, LLC

What else can We say, but AMAZING! Our Brewhouse is a showpiece and to Our specs. Very pleased with the quality, and even more so with the customer service end of things. SysTech didn't just build Us a Brew house and Cellar, they helped build Us a Brewery! Stoked to have them in Our network and part of the Bonn Place Family!

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5.0
Systech Stainless Works, LLC

We have been working with Systech Stainless Works for our major brewery needs. We have purchased an electric brew system and most recently are anticipating the delivery of our insulated, glycol bright tank and chiller. In our experience, Systech Stainless Works stands out based on their pricing and over the top customer service. We have been able to customize all of our brewing equipment specific to our needs with their design input. And where else will you be able to get a hold of the company owner on his personal cell phone on a weekend? Again, over the top customer service. We also think it's important to buy from an American based, veteran-friendly company. Feel free to reach out to us directly should you need more input.

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5.0
Systech Stainless Works, LLC

Doing business with Systech Stainless Services was the worst decision my company made during the start up of our brewery. I would not recommend Systech Stainless Services to anyone in the craft beer industry under any circumstance. The quality of the product we received is extremely poor. The brewhouse we received is a very low quality system due to the poor craftsmanship in the welding but also the design. We consistently asked for detailed design prints during the duration of the seven months we put up with Systech but only received basic sketches/outlines. One particular design flaw in our mash tun is that the false bottom sits below the manway on the side of the vessel. Upon finally receiving our equipment, Systech excluded the gas burners, the brewhouse condensation stack and other key items that had been paid for in the original invoice expecting everything to be delivered. After finally gathering all of the equipment from Systech, we have been forced to dump six batches of wort down the drain due to scorched wort because of Systech’s design in the boil kettle delaying our opening even further. The communication with Systech during the seven-month buying process was nonexistent. Jason Spurell was our main point of contact and we received numerous excuses from gatekeepers and other employees that work for at Systech that could never get us a straight answer on any of our questions we had. Jason would constantly state that our equipment would be ready in “two weeks” and then make up an excuse as to why there is another two-week delay. Our order for a 5bbl BK, 10bbl MT, 15 HLT and five 5bbl fermenters was placed on November 3rd, 2015 and it took 220 days for Systech to deliver with a 120-day estimated delivery date. One top of being late, Systech refused to ship our equipment until the final 30% of our invoice was wired directly to their bank and threatened to refuse our truck until the funds cleared into their account. I have not spoked to one brewery who was happy with the system they received from Systech in the past six months. This review is not to seek revenge on Systech but rather protect those in the brewing community from having the same experience that we had with Systech.

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1.0
Reply from: Mike Calavitta of Systech Stainless Works, LLC

First and foremost, we’d like to offer our sincerest apologies for any lack of communication, service or equipment that did not meet your standards or were sub par in nature. We truly appreciate you leaving a review and for your honesty and candidness. We are a small, family owned and operated business and the only effective way to grow and improve is hearing back from customers and we truly thank you for that. We listened and took your comments to heart and implemented many changes within our company, improved our systems and communications, and continue to hire more skilled craftsman to our already talented SysTech team. Though we have communicated with you privately regarding these issues, we wanted to publicly acknowledge your comments and to wish you much success in the future. We too are eager to keep up with the brewing industry’s growth and incredibly excited to be a part of it.

Systech Stainless Works, LLC

I purchased a 5 barrel electric brew system from Systech. I strongly urge you to contact me before purchasing from them. My number is 330-807-8847. Joe

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1.0
Systech Stainless Works, LLC

As an update to my review below I wanted to note that Jason was very reasonable in working with me to return the equipment. His communication during the return process was great. Jason told me that since my prior experience he's increased his team in order to prevent the problems during my initial experience. I appreciate his willingness to rectify a bad situation and willingness to handle things professionally. Best of luck to Jason and his team at Systech.

Communication:


5.0
Systech Stainless Works, LLC

Systech delivered us a Turn-Key brew house at a value unmatched by the competition. The affordability offered by Systech contributed to the successful startup of our independent nano-brewery. The system design provides consistency in both mash temperature control and conversion efficiency. Customer service is top notch. Jason and his team were immediately responsive to questions or resolving issues from the time of sale, through startup / installation and afterwards.

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5.0
Systech Stainless Works, LLC

I placed an order for a 1bbl brew house on November 2nd 2015 and paid a 50% deposit and was quoted 60-90 days for the lead time. Jason was very responsive and helpful leading up to the ordering process. After receiving our deposit that all changed immediately. It is nearly impossible to get in touch with him and get and information on my system. I talked to him the first week of December and he said they were actually about ready to ship the system and would probably go out the week of Christmas. Ever since then, every time I am finally able to get Jason on the phone, I'm told "Your system will ship next week". We are now almost 3 weeks past the 90 day quote and I still have no idea what is going on. I send an email about once every other week and get no response, so I'll try calling but nobody in the warehouse has any clue as to what is going on with my system. They will tell me "Jason was going to call you this afternoon." I never actually get that phone call from Jason so I give him a couple days to get back to me. When he still doesn't respond, I'll call back and am continuously given an excuse and it's delayed another week. I have not received any equipment yet so I can't speak to the quality of the equipment, but if you want to spend a bunch of money then be jerked around and deal with extremely poor customer service, then this is your place. I have never written a review before, but after my experience with these guys, it was necessary to warn others. It's quite sad because these guys had great prices and everything is made/sourced in the USA. My only hope at this point is that the equipment shows up soon and that the quality is good and everything works properly.

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1.0
Systech Stainless Works, LLC

It's been more than 6 months since my initial order and nearly 4 months since final payment but I've yet to receive the UL listing that I paid an extra $500 for, O&M manuals, and an installation guide for the brewhouse controls. I have only received cut sheets for various parts of the fermenter controls which aren't very helpful. Systech also shipped the equipment 6 weeks later than agreed. Getting a hold of Jason Spurell throughout the process has been very difficult. For the past month Jason has not returned my calls or emails. I haven't installed either of the two panels I ordered from Systech (fermentation control and brewhouse control) so I am unable to speak to the quality of the product.

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Product Quality:


1.0
Systech Stainless Works, LLC

Jason was very helpful in reviewing quote, following up on my questions and assisting with details for installation.

Product Quality:


5.0

Responsiveness

99%

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jason51@mail.kinnek.com


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Years on Kinnek

2 years

Year founded

2013

Sales per year

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Number of people

4

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