The Discount Vending Store

Fountain, CO

3.8 stars based on 6 reviews
We sale quality New & Pre-Owned Vending Machines of all types.  However, we specialize in Combo Vending Machines because of their flexibility and ease of operation.  We offer a lifetime of Free Tech Support, and we provide a warranty with every machine we sell.  Free Shipping is also included with every purchase.  

Featured Review

Excellent service!! very nice machine, and superior handling of shipping damage. Would highly recommend.
The Good Food Company in Monahans, Texas

Recent sales on Kinnek

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Oct. 27, 2016 Sold 1 unit of vending machines to a customer in Fishkill, NY
Sep. 17, 2016 Sold 1 unit of vending machines to a customer in South Fork, CO
Sep. 06, 2016 Sold 1 unit of vending machines to a customer in Sugar Land, TX
Aug. 25, 2016 Sold 1 unit of vending machines to a customer in Gary, IN
Aug. 12, 2016 Sold 1 unit of vending machines to a customer in Wichita, KS
Jul. 09, 2016 Sold 1 unit of vending machines to a customer in Boca Raton, FL
Jun. 30, 2016 Sold 1 unit of vending machines to a customer in Livingston, CA
Jun. 02, 2016 Sold 4 units of vending machines to a customer in Louisville, KY
Mar. 26, 2016 Sold 1 unit of vending machines to a customer in Loris, SC
Oct. 19, 2015 Sold 1 unit of vending machines to a customer in Jonesboro, GA
Aug. 12, 2015 Sold 1 unit of vending machines to a customer in Roswell, NM
Jul. 07, 2015 Sold 2 units of vending machines to a customer in Tulsa, OK
May. 14, 2015 Sold 1 unit of vending machines to a customer in Medford, OR
Apr. 28, 2015 Sold 1 unit of vending machines to a customer in Glen Head, NY
Jan. 23, 2015 Sold 1 unit of vending machines to a customer in Waynesboro, VA

15 recent sales on Kinnek. See all recent sales

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Customer reviews

Overall Rating:

3.8
based on 6 reviews
Detailed Rating:
Product Quality:
3.8
Communication:
3.8
Shipping Time:
3.6

The Discount Vending Store

No details provided

Nov 02, 2016

Product Quality:


Communication:


Shipping Time:


5.0
The Discount Vending Store

What a terrible experience. They were great when they were taking our money but worthless once they got it. We were told the machines were "new" and that our current software on our smartcards would work. Unfortunately the machines were 2012 models and weren't compatible at all with our Smartware Pro which didn't really matter because the first 2 machines we unwrapped and placed didn't work. The first one had a bad refrigeration deck and the second the keypad didn't work. These new 2012 machines had several error codes from 2012 and one even had $21 in existing change already in it. To make the experience even worse they charged us $1200 to send back the machines and then another $1800 for supposed damages to the machines from shipping which they never sent pictures of and self admitted they were sending machines that already had blemishes in the first place. So we basically gave them $3000 to receive new 2012 machines that didn't work, weren't compatible with our software, were scratched up, had existing error codes and even had change in them. To make things even worse the QC guy who obviously did a terrible job in the first place was as rude as anyone I have ever talked to. Pics on website are not what you get at all those are 2015/2016 machines. These are far from it and can't imagine a worse $18,000 experience. Stay away unless you like new old stuff.

Product Quality:


Communication:


Shipping Time:


1.0
Reply from: Jeff Cramer of The Discount Vending Store

We tell all our customers including Kelly, and we disclose it on the website, that the new healthy vending machines are not coming right from the factory, but they have been sitting in a warehouse for 1-3 years. They are checked out and verified for functionality as well as any cosmetic blemishes before they are shipped out. If there is anything that is not 100% perfect on the machine, we let the customer know. We sent this customer pictures of the machines before they shipped out and explained to her that it may not have all the same electronic components as her current machines since it was manufactured a couple of years ago. Once she received the machine, they tipped it and plugged it right in which damaged the cooling deck. We have a 1 year warranty on the parts and were trying to ship them out a brand new cooling deck as well as a keypad that was damaged in shipping, but they didn’t want anything to do with the machines now. They refused to do any repairs themselves including clearing errors which would make the error messages go away. At The Discount Vending Store, we don’t like controversy and we strive to please all of our customers and so we actually offered to take the machines back without charging a restocking fee and we also refunded the original shipping charges which we normally don’t do. They were told to package the machines back in the original packaging and return all the vending parts such as the keys, manuals, etc. When we received our new machine back, it was not in the original packaging, it had major damage to it including multiple major dents. Further, it was missing the coin box and the coin unit was also not installed properly. Since we had to pay $1665.90 to repair the damage they made to the machine, of course we charged them for that, but we still refunded them over 92% of their money. We felt that we went way above what we were legally obligated to do, and what any honest person would do.

The Discount Vending Store

No details provided

Apr 07, 2016

Product Quality:


Communication:


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5.0
The Discount Vending Store

Excellent service!! very nice machine, and superior handling of shipping damage. Would highly recommend.

Product Quality:


Communication:


Shipping Time:


5.0
The Discount Vending Store

the service was great, if only the soda machine didn't have so many problems. It is a hassle and people dont trust it now so profit went way down. I don't live where it is so when it does work it is for a few days

Product Quality:


4.0
The Discount Vending Store

hard to access by phone.

Product Quality:


Communication:


Shipping Time:


2.7

Responsiveness

98%

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Email

remarcvending@mail.kinnek.com


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Company data


Years on Kinnek

2 years

Year founded

2007

Sales per year

600,000

Number of people

5

Warehouse locations

Fountain, CO (80817)

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