I've received excellent service from this supplier. Wm R. Hill's prices are very competitive and Shawn is reliably helpful and efficient.
Considering that we requested at the beginning of the New Year, I think they were appropriately prompt in their reply. After that communications were reasonably timed, polite, and we regret that we cannot do business with them because of our size. We did find another distributor, but Wm. R. Hill would have been somewhat less expensive - if we had needed 8 cases of bottles.